Terms of Sale
These Terms of Sale ("Terms") govern all purchases and subscriptions made through the Traqly, Inc. ("Traqly") website and platform (collectively, the "Service"). By subscribing to our Service, you agree to be bound by these Terms in addition to our Terms of Use, Privacy Policy and Copyright Policy.
1. Subscription Plans and Fees
Traqly offers subscription-based access to its software. Fees and plan details are outlined at the time of purchase and may be updated from time to time. All fees are:
- Quoted in U.S. dollars
- Exclusive of taxes, which will be added where applicable
- Non-refundable unless otherwise stated in these Terms
2. Billing and Payment
Payment is due at the beginning of each billing cycle (monthly or annually, as selected). You authorize us to charge your provided payment method on a recurring basis until your subscription is canceled or terminated.
3. Free Trials and Promotions
If you sign up for a free trial, you will not be charged until the trial period ends. At the end of the trial, your account will convert to a paid subscription unless canceled before the trial period expires. We reserve the right to modify or cancel trial offers at any time.
4. Renewals and Cancellations
Your subscription will automatically renew at the end of each billing cycle unless canceled through your account settings prior to the renewal date. Cancellations take effect at the end of the current billing period. We do not offer prorated refunds for mid-cycle cancellations.
5. Refund Policy
Except as required by law or explicitly stated in writing, all purchases are final and non-refundable. If you believe you were charged in error, please contact us at support@gotraqly.com.
6. Changes to Pricing or Services
We may update our pricing or modify subscription plans with advance notice. If you do not agree to the new pricing, you may cancel your subscription before the changes take effect.
7. Taxes
You are responsible for any applicable sales, use, or other taxes associated with your subscription, unless we are required to collect them on your behalf.
8. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. If you believe your account has been compromised, contact us immediately.
9. Dealings with Your Clients
You are solely responsible for your communications and transactions with your own clients, including but not limited to bookings, payments, event logistics, and service fulfillment. Traqly acts only as a software platform to support your business operations and does not participate in, endorse, or guarantee any interactions or transactions between you and your clients. You agree that Traqly shall not be liable for any loss, damage, claim, or dispute arising from your client relationships or service delivery. You further agree to defend, indemnify, and hold harmless Traqly and its affiliates, employees, and service providers from any third-party claims relating to such dealings.
10. Contact
If you have questions about your purchase or these Terms, you can contact us at: support@gotraqly.com.